Refund policy

To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with tags and packaging. Proof of purchase is required.

To request a return, contact us at pam@iprep2thrive.com before sending any merchandise. Unauthorized returns may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please inspect your order upon delivery. Report damaged, defective, or incorrect items within 7 days and include your order number and clear photographs.

Customized or personalized products, gift cards, final-sale items, and worn or used merchandise cannot be returned unless defective.

Digital Products are sold "As Is" with no guarantees for resolution, or quality of content. No refunds unless transaction is flagged as suspicious or potentially fraudulent. 

Approved refunds will be issued to the original payment method. Original shipping charges are nonrefundable. Please allow 5–10 business days for your financial institution to process the refund.